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Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. There might also be other third-party providers or third-party solutions that this article does not describe. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. These solutions are available through Microsoft or through a third-party provider. The information and the solutions in this document represent the current view of Microsoft Corporation on these issues as of the date of publication. For more information, go to the Apple iOS website.
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Users of iOS devices can update their devices to the latest version of the iOS software. Be aware that some devices cannot be updated in some circumstances.
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We recommend that you update third-party devices to the latest software version.
If you are using Exchange Server 2007 Service Pack 3 (SP3) or Exchange Server 2010 SP1 and are experiencing an issue that is not listed here, go to the Microsoft Support website. The following is a list of current issues that you may encounter when you use Microsoft Exchange Server 2007 or Microsoft Exchange Server 2010 together with third-party devices. We will update this document as we identify new issues that apply to third-party devices that use the Exchange ActiveSync protocol. To help address this, the Exchange team has created a new Exchange ActiveSync Logo program for devices that use Exchange ActiveSync. Administrators and Helpdesk personnel should use public information and their own testing to understand device capabilities. Not all devices support the same configuration options, and some devices may not support all features or versions of the Exchange ActiveSync protocol.Ī community chart for Comparison of Exchange ActiveSync clients is available on Wikipedia. When you evaluate the devices that are to be used in an Exchange Server organization that uses Exchange ActiveSync, you should make sure that you understand the features and capabilities of the devices.
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How to become informed about mobile devices Microsoft Support is always open to collaborative troubleshooting if a vendor must be engaged. See the "References" section for more information about third-party support engagement methods. Microsoft may direct customers to contact their mobile device vendor or mobile carrier for help. Therefore, updates for specific device issues may not be timely. Additionally, some devices may not have a unified update strategy and may depend on carrier requests to create updates. However, the implementation of the Exchange ActiveSync protocol on such devices cannot be changed or updated by Microsoft.ĭevice-specific troubleshooting, updates to devices, and confirmation of causes of device-related issues can occur only through the device manufacturer. Microsoft can help in investigations of issues that involve mobile devices that are manufactured by third-party vendors. What Microsoft can do, and what third parties can do Note A protocol is a standard for communication between computers. Additionally, Microsoft provides public access to the Exchange ActiveSync protocol documentation. These patents are Microsoft intellectual property. Microsoft licenses patents to Exchange ActiveSync licensees. Microsoft does not write the Exchange ActiveSync code for the licensees’ devices or services.
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These devices include Android and iOS devices.Įxchange ActiveSync Protocol Licensees provide the Exchange ActiveSync software that is used on the third-party devices. This article describes common issues that affect third-party devices that synchronize with Exchange by using Exchange ActiveSync. Microsoft Exchange ActiveSync lets devices synchronize with your Inbox, your Calendar, and other items that have dedicated Microsoft Exchange Server mailboxes.
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